How It Works?

General

Where is Milimetry from and who stands behind it?

Milimetry is a Polish company created by a team of designers and carpenters. All the stands are designed, prototyped and manufactured in our own workshop in Kraków with the greatest care for material choice, color matching and finishing. 

Thanks to our experience with various materials and techniques—such as woodworking, laser and CNC cutting, 3D printing, sewing, and personalization with different printing methods—every product we create combines innovative technology with careful craftsmanship.

How do we ensure outstanding service and experience?

User experience and customer service have been our key values from the very beginning. That is why, when you contact us, you will always:

  • receive a reply within 24 hours,
  • speak directly with a designer who will help you choose the best setup for your business,
  • get a free mockup of your personalized stands for approval before production starts.

How to order your personalized stands

There are two easy ways to order, depending on the product:

  • Products marked "Customise in 3D": design the product yourself in our 3D configurator. Choose colors, finishes and branding options and see the exact price instantly. What you see on the screen is what you order.
  • All other products: simply click Buy Now. You can upload your logo directly on the product page, or skip this step and send it after purchase. Adding your logo is included in the price.

Either way, after your order our designer will contact you by email to confirm all personalization details and send you a mockup for approval. Production starts only after you approve it.

Need something non-standard? For custom sizes, larger quantities or a full booth setup, write to us at hello@milimetry.com and we will prepare a tailored quote.

What happens after you order

  • Made to order in our workshop in Kraków. The estimated shipping and delivery dates are shown on every product page, calculated for the specific product and your country. Need it faster? For selected products, a Rush option is available in the cart.
  • Free shipping above a set order value in most countries. To the US we ship DDP: all import duties and tariffs are included, with nothing to pay on delivery.
  • On-time delivery is as important to us as it is to you. You will receive support from us every step of the way: before, during and after delivery.
  • Support after delivery. Need a copy of the assembly manual, spare parts or additional stands to refresh your booth? We are here to help.

What does sustainability mean to Milimetry?

All products are manufactured in Poland using renewable materials sourced from EU suppliers and flat-packed for transportation with close to zero plastic packaging. 

The display stands are designed to last, serving your business through many events and adapting to changing needs, eliminating the need to constantly buy new solutions.

Purchase and Personalization

How do I choose the best stands or bundles for my booth?

How do I choose the best stands or bundles for my booth?

Start by exploring our ready-made options:

  • Booth Bundles: complete setups designed to work together.
  • Get Inspired: real booths and carts from our customers around the world.
  • Compare event carts: compare cart models side by side: size, weight, assembly time and features.
  • Products marked "Customise in 3D": design them in your colors and branding and see exactly how they will look before you order.

Still not sure? We'll be happy to help you plan your booth. Write to us at hello@milimetry.com and tell us:

  • what you sell and what kind of events you attend (trade shows, markets, pop-ups, sampling),
  • the booth size you usually have,
  • how you transport your setup (car, van, courier),
  • the stands you like from our collection,
  • your approximate budget,
  • optionally: your logo (vector file: .ai or .eps) and photos of your current booth.

Our designer will recommend the best setup for your business and can prepare 3D visuals of the layout, so you can see your booth before you order.

Will my stands be personalized?

Yes! Every product with space for branding, such as logo boards, front panels  or canopies, can carry your logo or other graphics.

  • On products without the 3D configurator, adding your logo is included in the price.
  • On products marked "Customise in 3D", you choose the branding options yourself in the configurator, and the price of each option is shown as you go.

Before production, our designer sends you a mockup with your logo, colors and placement for approval, so you know exactly how your stands will look.

How to add my logo to purchased stands?

How do I add my logo to my order?

  • Products marked "Customise in 3D": upload your logo directly in the configurator and see it on the product in 3D.
  • All other products: upload your logo in the dedicated field on the product page before adding it to the cart.

No files ready yet? No problem. Just complete your order and send your logo after purchase. After your order, our designer will contact you by email to confirm all personalization details. If you don't have a logo or graphics at all, our designer can help you prepare them. You will then receive a mockup for approval, and production starts only after you approve it.

Best file format: a vector file (.ai or .eps). If you only have a different format, send what you have and our designer will let you know if it works.

Where can I add my logo?

Your logo can be placed on any element designed for branding, for example:

  • logo boards on top of the stand,
  • front panels (wooden or fabric, depending on the product),
  • additional signs or boards that some products include,
  • canopies,
  • the sign surface of sandwich boards (A-frames), with your logo or full graphics.

Each product page shows which elements can be personalized, and on products marked "Customise in 3D" you can see all branding options and their placement directly in the configurator.

Not sure which placement will work best for your logo? Our designer will suggest the best option and show it on the mockup you approve before production.

Can the logo be in color? What are the available options?

Yes, your logo can be in color. We offer a range of color options to suit your branding requirements. 

Can I preview how the retail fixtures will look with my logo?

Can I preview how my stands will look with my logo?

Yes, in two ways:

  • Before ordering: on products marked "Customise in 3D", upload your logo in the configurator and see it on the product in 3D, in your chosen colors. You can even view it in your own space.
  • After ordering: for every order, our designer prepares a mockup with your logo, colors and placement and sends it to you for approval. Production starts only after you approve it, so there are no surprises.

Planning a larger order or a full booth? Write to us at hello@milimetry.com and we can prepare a visual before you order.

Delivery

Do you offer international shipping?

Yes – we ship internationally to a selected list of countries. Shipping is free above a certain order value, depending on the destination.

To check if we deliver to your country and to learn more about delivery times, shipping rates, and customs or tax policies, please refer to our full Shipping Policy.

If your country is not listed, feel free to contact us – we’ll be happy to check if shipping can be arranged.

What are the shipping costs and customs fees for my country?

Shipping costs and customs fees depend on your country.

We offer free shipping above a certain order value, which may vary depending on destination.

To find detailed information about delivery times, shipping rates, customs duties, and local taxes for your country, please refer to our full Shipping Policy.

How long is the delivery time?

How long is the delivery time?

Every product is made to order in our workshop in Kraków, and delivery time depends on the product and your country. That's why we show it directly where you need it:

  • On every product page, you'll see two dates: Ready to ship, when your product leaves our workshop, and Delivered, when it reaches you. Both are calculated for that specific product and your country.
  • In the cart, you'll see the estimated delivery date for each product and for your whole order. If you order several products, we ship them together, so the order date follows the product that takes the longest.

Need it faster? Rush My Order.
For selected products, you can speed up production for a surcharge. Just tick Rush My Order in the cart, and you'll see the new delivery date and the exact surcharge before you pay. 

Rush speeds up production in our workshop, but the delivery date is still an estimate and may be affected by customs clearance, carrier delays or force majeure.

Are the display stands securely packed for transit?

Yes, we take great care in packaging our display stands to minimize the risk of damage during transportation. Thanks to meticulous packaging, we are sure that the stands will reach the customer in excellent condition.

Will the stands arrive on time?

On-time delivery is our priority, because we know your stands are needed for a specific event. Every order is planned around the delivery date shown on the product page and in your cart, and in the rare case of a risk of delay, we'll let you know right away.

If the standard date is too tight, check your cart: for selected products, a Rush My Order option may be available to speed up production. If you don't see it, write to us at hello@milimetry.com and we'll check what's possible.

Will the package include all necessary parts, and do they fit together seamlessly?

Rest assured that the package will contain all the essential elements required for assembling the stand. To ensure accuracy, we meticulously assemble each product before packing it, checking that nothing is missing and that everything fits together flawlessly.

Assembly and Transport

Can one person assemble the stand? How long does it take?

Most of our stands can be easily assembled by one person. The assembly time vary between the pieces but in general it takes about 10-20 minutes to assembly one stand. It might take a bit longer by the first time, so we recommend to practice at home before your first show.

Do I need tools for assembly?

No, you won't need any additional tools for assembly. Most stands are assembled with wing nuts that can be fixed with fingers. Some products may require an Allen key, which is included in the kit.

Will I get assembly instructions? Can I assemble it myself?

Yes, you will receive detailed printed assembly instructions with step-by-step drawings and a QR code leading to animated video instruction. In case you encounter any difficulties during assembly, please reach out to us via email. We will be happy to assist you and provide further advice if needed.

How heavy are the retail displays? What is the weight of each display?

The weight of our displays depends on the type of furniture. Lightweight stands made of poplar plywood and spruce wood usually weigh between 12–30 kg (26–66 lbs), which makes them easy to carry, transport, and set up at trade shows or markets.

Our larger display carts and counters typically range from 50–90 kg (110–198 lbs). They offer more space and functionality, while still being collapsible and portable, so you can easily transport and reuse them at multiple events.

What weight can the shelves hold?

The weight capacity depends on the type of display and the specific shelf. Most of our lightweight plywood shelves can hold from 5–15 kg (11–33 lbs), while larger shelves and counter tops support 20–50 kg (45–110 lbs).

This means our furniture is suitable both for light retail products (cosmetics, accessories, packaged food) and for heavier setups such as ceramics, books, or coffee machines. If you have specific weight requirements, let us know - we can recommend the right model or adjust the construction for your needs.

Is the retail fixture stable? Can it tip over?

All our retail fixtures are designed to be stable and safe for everyday use. Each model provides solid support for your products and ensures a professional presentation. For outdoor setups, especially in strong winds, we recommend adding extra weight (such as sandbags) to further enhance stability.

Have More Questions?

Please feel free to reach out to us via email at hello@milimetry.com. We'll be happy to assist you further!