How It Works?
General
Where is Milimetry from and who stands behind it?
Milimetry is a Polish company created by a team of designers and carpenters. All the stands are designed, prototyped and manufactured in our own workshop in Kraków with the greatest care for material choice, color matching and finishing.
Thanks to our experience with various materials and techniques—such as woodworking, laser and CNC cutting, 3D printing, sewing, and personalization with different printing methods—every product we create combines innovative technology with careful craftsmanship.
How do we ensure outstanding service and experience?
User experience and customer service is our key value from the very beginning. That is why, when you contact us, you will always:
- receive reply in within 24 hours
- speak directly with a designer who will guide you through the process of choosing the best combination of stands
- get the 3D visuals and mockups free of charge and the detailed quotations before your purchase.
The display stands that you get from Milimetry are not just decorations, they are tools that help you run your business. That’s why, once you place your order, we ensure that the production, personalization, and delivery process is seamless for your peace of mind.
How do we do that?
- Standard products are available off the shelf, personalized with your logo in-house, and shipped within 1-2 weeks, with delivery in 3-5 business days worldwide.
- Custom orders are discussed in detail and confirmed before production begins.
- On-time delivery is as important to us as it is to you. That’s why you’ll receive support from us every step of the way—before, during, and after delivery.
- Once you receive the stands, the story doesn’t end there. You will receive full support whenever you need it, for example, if you require a copy of the assembly manual, want to order spare parts, or need additional stands to refresh your booth.
What does sustainability mean to Milimetry?
All products are manufactured in Poland using renewable materials sourced from EU suppliers and flat-packed for transportation with close to zero plastic packaging.
The display stands are designed to last, serving your business through many events and adapting to changing needs, eliminating the need to constantly buy new solutions.
Purchase and Personalization
How do I choose the best stands or bundles for my booth?
If you do not know where to start we will be happy to guide you through the process and help you choose the booth setup that fits your needs. Simply write to us at hello@milimetry.com and let us know more about your business.
Please let us know:
- a description of your company profile,
- logo in vectors (.ai or .eps file),
- the size of the booth you usually use,
- the stands you like from our collection,
- photos of your current booth setup.
We will advise you the display set or bundle that fits your business profile and prepare 3D visuals of the layouts that will help you choose the best options for your next event and stand out from the crowd!
Will my stands be personalized?
All the stands that have logo boards on top and all the counters will come personalized with your logo which is already included in the price. We will also print your logo on the carrying cases! Personalization looks different depending on the furniture, logo and color.
How to add my logo to purchased stands?
Choose and buy selected furniture or sets in our store. After the purchase, our graphic designer will contact you by e-mail to determine the personalization and approve the mockups so that you can make sure how the ordered fixtures will look personalized for you. If you like to see the mockup with your logo before you finalize your purchase, you can also send your artwork in vectors (.ai or .eps) first to hello@milimetry.com and we will prepare the mockup with your logo first.
Where can I add my logo?
For stands that feature logo boards on top and counters, we offer personalization with your logo free of charge. Additionally, we can print your logo on the carrying cases for added brand visibility without any additional cost. The placement and appearance of personalization may vary depending on the specific stand design, your logo, and the chosen color scheme.
Can the logo be in color? What are the available options?
Yes, your logo can be in color. We offer a range of color options to suit your branding requirements.
Can I preview how the retail fixtures will look with my logo?
Simply share your logo with us in vector format (.ai or .eps file), and we will create a mockup specifically tailored to your requirements. This mockup will be sent to you for approval, providing you with a clear depiction of how the fixtures will look with your logo. Seeing your logo on the fixtures will facilitate your decision-making process, ensuring that you make the perfect choice for showcasing your brand!
Delivery
Do you offer international shipping?
Yes – we ship internationally to a selected list of countries. Shipping is free above a certain order value, depending on the destination.
To check if we deliver to your country and to learn more about delivery times, shipping rates, and customs or tax policies, please refer to our full Shipping Policy.
If your country is not listed, feel free to contact us – we’ll be happy to check if shipping can be arranged.
What are the shipping costs and customs fees for my country?
Shipping costs and customs fees depend on your country.
We offer free shipping above a certain order value, which may vary depending on destination.
To find detailed information about delivery times, shipping rates, customs duties, and local taxes for your country, please refer to our full Shipping Policy.
How long is the delivery time?
We always keep a few stand pieces in stock, but occasionally you may need to wait for production. Typically, the order processing time ranges from 1 to 3 weeks, plus up to 1 week for the worldwide delivery. For special or custom designs, please contact us at least 4-6 weeks prior to your planned event. This gives us enough time to prepare the design and refine all the details.
Are the display stands securely packed for transit?
Yes, we take great care in packaging our display stands to minimize the risk of damage during transportation. Thanks to meticulous packaging, we are sure that the stands will reach the customer in excellent condition.
Will the stands arrive on time?
We have a track record of delivering our products on time, without any delays. In the rare event that there might be a risk of not meeting your event deadline, we will promptly inform you.
Will the package include all necessary parts, and do they fit together seamlessly?
Rest assured that the package will contain all the essential elements required for assembling the stand. To ensure accuracy, we meticulously assemble each product before packing it, checking that nothing is missing and that everything fits together flawlessly.
Assembly and Transport
Can one person assemble the stand? How long does it take?
Most of our stands can be easily assembled by one person. The assembly time vary between the pieces but in general it takes about 10-15 minutes to assembly one stand. It might take a bit longer by the first time, so we recommend to practice at home before your first show.
Do I need tools for assembly?
No, you won't need any additional tools for assembly. Most stands are assembled with wing nuts that can be fixed with fingers. Some products may require an Allen key, which is included in the kit.
Will I get assembly instructions? Can I assemble it myself?
Yes, you will receive detailed printed assembly instructions with step-by-step drawings and a QR code leading to animated video instruction. In case you encounter any difficulties during assembly, please reach out to us via email. We will be happy to assist you and provide further advice if needed.
How heavy are the retail displays? What is the weight of each display?
Our stands are made of lightweight poplar plywood and spruce wood, which ensures that the retail displays are sturdy but light. Generally, our stands weigh between 12 to 30 kg (26 - 66lbs).
What weight can the shelves hold?
The weight capacity of the shelves depends on the specific retail fixtures and the type of wood used. Usually we use poplar plywood to make the displays very lightweight. Each poplar shelf can carry about 5-9 kg (11-20 lbs) depending on the size. The counters have thicker table tops and can carry up to 20 kg ( about 45 lbs).
If you are dealing with heavier items or plan to load the shelves with a significant amount of weight (such as ceramics or books) or you like to put a heavy coffee machine on the counter top, please inform us. We can offer solutions tailored to your needs, such as using different plywood types in the stand. This will make the stand heavier but capable of withstanding the weight of your products. However, in most cases, our lightweight poplar stands will be suitable and reliable.
Is the retail fixture stable? Can it tip over?
Yes, our retail fixtures are designed to be stable and secure. They have an A-frame construction of the rack and prevent it from tipping over, ensuring a stable presentation of your products. However, we recommend to add extra weight sand bags if you use the stands outdoors with strong wings.
Have More Questions?
Please feel free to reach out to us via email at hello@milimetry.com. We'll be happy to assist you further!